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IT Service Delivery Manager

2 tygodni temu

Warszawa, Mazovia, Polska Cornerstone OnDemand Ltd. Pełny etat

About the Job

We are looking for a highly skilled IT Service Delivery Manager to lead our IT service delivery team. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our business applications and providing exceptional customer service to our users.

Your Key Responsibilities

  • Service Delivery: Oversee the delivery of high-quality IT services to our users, ensuring timely and effective resolution of application-related issues.
  • Tech Support: Provide advanced technical support to end-users, addressing application-related issues and improving user satisfaction.
  • Process Improvement: Identify opportunities to improve our IT processes and implement changes that enhance efficiency and effectiveness.

Requirements

  • Bachelor's degree in Information Systems, Computer Science, or related field.
  • 5+ years of experience in IT application support or similar role.
  • Proven experience in managing business applications, including service desks and contract lifecycle management platforms.
  • Experience with SAAS enterprise software solutions and cloud technologies.