IT Service Delivery Expert

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
About the Role:
In this exciting role as a Service Desk Operator, you will be the primary point of contact for Ricoh's IT Services Customers. You will provide first-line support, diagnose issues, and resolve incidents and service requests efficiently. Your excellent communication skills will enable you to effectively engage with customers, stakeholders, and internal teams.

Your key responsibilities will include:
  1. Logging, diagnosing, and resolving incidents and service requests in a professional and timely manner.
  2. Escalating complex issues to internal and external resolver groups to ensure seamless service delivery.
  3. Maintaining accurate records of customer interactions and incident resolutions.
  4. Participating in knowledge sharing and process improvement initiatives to enhance service quality.


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