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2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

SAP Service Delivery Expert wanted We are looking for a skilled professional to lead our EMEA IT operations team and drive improvements in efficiency through ITIL processes.

Main responsibilities:

  • Manage EMEA SAP Operations staff (internal/external incl. vendor) as well as ITIL processes
  • Act as EMEA Operations Team lead / deputy to Global Operations head
  • Escalation Management on Project Issues, CRs, Incidents or Service Requests
  • Resolve Level 2, 3 Support Issues
  • Perform Service Requests (standard change or service that is pre-approved because low risk)
  • Create, analyze and resolve incidents as per the defined SLAs
  • Execute/be engaged into maintenance projects (EHP, Archiving, technology upgrades)
  • Problem Management (root cause analysis and issue bundling)
  • Liase with other cross-functional teams in or outside Corporate IT for any other relevant issue resolution
  • Drive ITIL Processes maturity within SAP CC and Operations
  • Review existing IT solutions for improvements, stay up-to-date with new technologies
  • Ensure System is implemented & maintained according to GRC requirements & policies
  • Support audits from governing bodies (e.g., Auditor, TüV, FDA)
  • Contribute to IT/Business documentation or validation documents in projects/support as outlined in RACI matrix
  • Plan, Identify and Execute Regression Testing as part of maintenance projects
  • Train support and emergency process as part of project handover process to support team
  • Support recruiting process for internal staff within Sonova processes and tools
  • Lead/supervise technical Change Requests implementation stream
  • Be an integral part of a Pikett process (related to Priority 1 emergency procedure)

About the role:

  • This is a senior-level role that requires significant experience in IT and SAP
  • The ideal candidate will have at least 10 years of experience in IT, including 4+ years hands-on experience in one of the SAP modules (SD/MM/WM/CS)
  • Familiarity with SAP Standard Functionalities (e.g., ERP, HANA)
  • Able to accept and follow standard Sonova SOPs
  • Able to work independently and escalate accordingly

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.