IT Solutions Delivery Manager

3 tygodni temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

About the Role

HITACHI ENERGY SERVICES SP. Z O.O. is seeking a talented IT individual to join our team as an IT Solutions Delivery Manager. As an IT Solutions Delivery Manager, you will be responsible for understanding customer requirements related to Custom Solutions implemented in ServiceNow, defining a roadmap for the product, and managing the day-to-day delivery of requirements in line with the defined roadmap.

Your Responsibilities:

  • Liaise with customers and stakeholders to understand and anticipate their needs and translate them into technical requirements.
  • Work with key Business stakeholders to define a product road-map.
  • Manage product backlog and prioritize them based on changing needs.
  • Oversee all stages of product creation including design and development.
  • Develop epics, enhancements, and user-stories to be delivered via Agile delivery methodology.
  • Monitor and evaluate product progress at each stage of the process.
  • Manage virtual teams and ensure they are delivering in line with product road-map.
  • Manage operations (day to day activities of product delivery) this includes but is not limited to issue resolution, defect fixes, and enhancements.

Your Background:

  • At least 8 years of experience working in IT function (minimum 5 years in ServiceNow).
  • Extensive knowledge of ServiceNow platform, modules, and best practices.
  • Degree in software engineering, computer systems, or similar.
  • ServiceNow Systems Administrator certification required.
  • ITIL Foundation certificate required.
  • Demonstrated experience in dealing with business stakeholders, understanding their requirements, and translating them to functional specifications.
  • Demonstrated experience in defining product roadmaps and managing delivery of capabilities inline with the defined roadmap.
  • Demonstrated experience in working collaboratively in geographically dispersed teams.
  • Fluent spoken and written English, ability to formulate complex topics in everyday language.

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