IT Service Delivery Manager

8 godzin temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

Job Title: IT Service Manager

We are seeking a highly experienced and skilled IT Service Manager to lead our team in delivering high-quality IT services to our internal stakeholders. As the IT Service Manager, you will be responsible for overseeing and managing our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS.

Key Responsibilities:

  • Develop and implement IT service management strategies, policies, and procedures to ensure efficient and effective IT service delivery.
  • Manage a team of internal and external IT professionals, ensuring performance and growth, and establishing a culture of continuous improvement.
  • Collaborate with stakeholders to align IT service requirements with business goals and objectives.
  • Plan, deploy, and support IT systems, infrastructure, and applications to meet the needs of our organisation.
  • Drive continuous improvement initiatives for optimized IT service delivery and stay updated with industry trends and best practices.
  • Manage relationships with vendors and external service providers to ensure seamless service delivery.
  • Provide leadership during critical incidents and problem resolution, and ensure that IT services are delivered with high quality and reliability.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
  • Proven experience as an IT Service Manager in a large organisation, with a strong track record of delivering high-quality IT services.
  • Strong knowledge of IT service management frameworks (e.g., ITIL) and excellent leadership, problem-solving, and decision-making skills.
  • Proficiency in project management methodologies and tools, and exceptional communication and interpersonal abilities.
  • Experience with application archiving in the area of ERP and NonERP is desirable, especially with JiVS archiving solution.
  • ITIL certification desirable.

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