Infrastructure Operations Specialist

4 tygodni temu

Kraków, Lesser Poland 249 Discovery Polska Sp. z o. Pełny etat

Job Summary


We are seeking an experienced Infrastructure Operations Specialist to join our team in Krakow. As a key member of our technical operations team, you will be responsible for monitoring and providing 1st line support of WBD's network, infrastructure, and digital services across 50 offices and production centers globally.


Key Responsibilities



  • Monitoring all production network and platforms in real-time using tools such as Pager Duty, SolarWinds, and ServiceNow.
  • Outage vetting and escalating to Tier 2/Tier 3 engineers and 3rd party vendors.
  • Resolving issues at the frontline or escalating to Tier 2/3 engineers and 3rd party providers where possible.
  • Writing outage notifications and managing tickets in ServiceNow, following Discovery's Incident Management process.
  • Maintaining Knowledge Base(s) and writing processes to aid others in the future.
  • Ensuring detailed shift handover among colleagues.
  • Providing support to the Duty Operations Manager in managing high-priority outages as needed.
  • Coordinating with vendors and 3rd party suppliers on issue reporting/resolution, post-incident reports, onboardings, service reviews, and system migrations/deployments.

Requirements



  • 1+ years providing administrative, troubleshooting, and technical support in a technology department.
  • Flexibility to work early morning, evening, weekend, and overnight shifts.
  • Experience working with Active Directory.
  • Experience using ServiceNow, PagerDuty, or another similar Service Management tool.
  • Basic networking knowledge is a plus.
  • Working knowledge of ServiceNow, MS Word, Excel, or similar computer software systems.
  • Ability to work well under pressure and communicate technical matters to technical and non-technical audiences.
  • Able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.

What We Offer



  • Contract of employment.
  • Free access to Max.
  • Benefit package: private medical healthcare, life insurance, MyBenefit cafeteria, social funds, retirement pension plans, recognition platform, employee referral program.
  • Work-life balance initiatives: wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives.
  • Training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts.
  • CSR activities: volunteering, eco & social initiatives.
  • Casual dress code.

How We Get Things Done...


Warner Bros. Discovery is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates of all backgrounds.

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