Order Management Specialist
4 dni temu
At Kimberly-Clark, we are seeking a highly skilled Order Management Specialist to join our team. As a key member of our logistics department, you will be responsible for managing enquiry/query to resolution process across the entire Order to Delivery (OTD) lifecycle.
About the RoleIn this role, you will ensure the order data maintenance, including checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments. You will also collaborate with your peers within other departments to deliver the order at our customer.
We are looking for an individual who is proactive and has excellent problem-solving skills. If you have experience in Customer-facing roles, Order To Cash, Supply Chain or related fields, we want to hear from you.
The successful candidate will be fluent in English and French with excellent written and verbal communication skills. A Master's degree or currently studying is preferred.
Key Responsibilities- Managing enquiry/query to resolution process across the entire Order to Delivery (OTD)
- Ensuring the order data maintenance, including checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments
- Collaborating with your peers within other departments to deliver the order at our customer
- Increasing NSV through proactively cross-selling (e.g. product promotions, alternative products and new products)
- Taking responsibility of the Customers' logistics claims through Dispute Case Management tool, investigate the complaint, create credit or debit notes and returns, attaching the required approvals, liaising with stakeholders when required
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