ECommerce Operations Manager

2 dni temu


Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat
Job Title: ECommerce Operations Manager - Warsaw Service Center

We are seeking an experienced ECommerce Operations Manager to join our team at Sonova Warsaw Service Center Sp. z o.o. in Warsaw, Poland.

About the Role:

This is a challenging and rewarding opportunity for a motivated individual with strong technical skills to manage the day-to-day operations of our eCommerce platform.

About the Company:

Sonova Warsaw Service Center Sp. z o.o. offers a dynamic and supportive work environment where you can grow your career and develop new skills.

Key Responsibilities:
  • Ensure correct operations of eCommerce Servers;
  • Develop and implement operational strategies to optimize efficiency, minimize errors, and streamline processes;
  • Manage Hardware and Software Operational issues;
  • Ensure eCommerce Application and Server security. Manage and address security vulnerability remediation;
  • Address Business Team operational problems and complex issues. Lead communication with Business Team on SLA;
  • Collaborate closely with the eCommerce Development and Data team as well as marketing, and IT Operations teams, to ensure seamless integration and operation of the eCommerce platform across interdependent technologies;
  • Setup and operations of eCommerce monitoring platform;
  • Ensure good functional coverage;
  • Dynamic Monitoring of eCommerce sites;
  • Setup and manage operations of Pikett Quality system;
  • Proactively detect issues (captured by monitoring systems), analyze and manage resolution;
  • Collect and analyze data related to eCommerce operations, quality metrics, and customer feedback to identify trends, patterns, and areas for improvement;
  • Operations Support Team management;
  • Lead and mentor eCommerce operations support team members, fostering a positive and collaborative work environment;
  • Coordinate 2nd and 3rd level support on eCommerce Platform;
Requirements:
  • Bachelors degree;
  • Familiarity with SAP Commerce Cloud (Hybris);
  • Good Java programming skills (understanding code for troubleshooting);
  • Good knowledge of the spring framework;
  • Good analytical and problem solving skills;
  • Comfortable with reading logs, and logging tools like Kibana/LogStash/ElasticSearch;
  • Hands on experience in managing servers in the windows environment, and addressing security and vulnerability issues, and performing upgrades;
  • Comfortable with command line and shell scripting skills (batch, powershell, sh/bash ...);
  • The ability to thoroughly write test scripts and spot errors in complex systems;
  • Ability to mediate and resolve disputes in a fair and effective manner;
  • Capability to manage and prioritize multiple tasks and projects, ensuring that resources are utilized effectively;
  • Very good English skills;
What We Offer:
  • A competitive salary of approximately PLN 80,000 per year, based on local market conditions;
  • A comprehensive benefits package, including health insurance, pension plan, and paid time off;
  • Ongoing training and development opportunities to help you grow your career;
  • A dynamic and supportive work environment where you can collaborate with a talented team of professionals;
  • The opportunity to work on challenging projects and contribute to the growth and success of our organization;


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