Product Manager

1 miesiąc temu

Kraków, Polska HSBC Service Delivery Pełny etat

Product Manager

Req ID 13968

At HSBC Service Delivery, we're looking for a skilled Product Manager to join our team. As a Product Manager, you will be responsible for linking various HSBC systems, developing and providing means for organizational structure discovery. You will search across people, applications, and other data from a single place, designed to be simple to use and quick to navigate.

Key Responsibilities:

  • Clearly articulate the product vision and mission. Create user stories to communicate desired functionality and work with Engineering, QA, and application teams to refine the backlog.
  • Work with Product Management to elicit high-level requirements and capture business/customer needs for various solutions.
  • Provide the crucial link between customers, Product management, and Development to ensure product enhancement requests are understood and delivered according to schedule.
  • Assess the benefits and risks of various solutions. Obtain key inputs from Engineering and architecture/platform teams to identify solution inter-dependencies.
  • Coordinate product delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
  • Assist with prioritization of competing business demands. Participate in release and strategic planning.
  • Provide professional consultancy effectively for application teams' queries/requests.

Requirements:

  • Senior experience working in either IT Service Management, Infrastructure, or Software support or Project Management.
  • Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
  • University Degree in Computer Science, Information Technology, or a related discipline.
  • Strong background in Integration & API domain, experience with Jira or other project management solutions.
  • Track record in working on the delivery of complex deployment projects and under diversified/matrix structure.
  • Strong business sense with good understanding in how IT systems impact business objectives.
  • Strong communication, presentation, and influencing skills, able to operate well across cultures and in multi-cultural, diverse work environments, strong analytical, design, and problem-solving skills, excellent team player with ability to work under minimal supervision.

What We Offer:

  • Competitive salary.
  • Annual performance-based bonus.
  • Additional bonuses for recognition awards.
  • Multisport card.
  • Private medical care.
  • Life insurance.
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events.
  • CSR initiatives.
  • Nursery discounts.
  • Financial support with trainings and education.
  • Social fund.
  • Flexible working hours.
  • Free parking.

Recruitment Process:

  • Online behavioural test (for external candidates only).
  • Telephone screen (for external candidates only).
  • Job interview with the hiring manager.

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