Customer Experience Expert

5 dni temu


Warszawa, Mazovia, Polska Rsgroup Pełny etat
Overview
Rsgroup is a leading engineering solutions provider with over 80 years of experience. We turn challenges into opportunities, making amazing things happen for a better world.

Job Description
We are seeking a Multichannel Support Specialist to join our dynamic team. As a frontline service representative, you will be the cornerstone of our customer experience, providing seamless multi-channel support through phone, email, and live chat. You will process orders, maintain customer data, handle inquiries and complaints efficiently, and collaborate across departments to forge strong connections with Sales, Operations, and Finance. Your interactions will contribute to an outstanding customer service experience, reinforcing our commitment to excellence.

The Role
- Provide real-time support on Live Chat and via email
- Handle inbound calls and resolve customer issues swiftly and effectively
- Contribute to creating lasting positive impressions with every customer interaction
- Collaborate with cross-functional teams to drive business results

Requirements
- Fluency in Hungarian language and good command of written and spoken English
- Experience in dealing with customers either face-to-face or via phone
- Excellent communication and interpersonal skills
- Ability to adapt to changing environments
- Ability to work under time pressure
- Computer skills (Microsoft applications, SAP knowledge is an advantage)

What You'll Enjoy
- A dynamic work environment where you can grow and develop your skills
- Opportunities to make a real impact on customer satisfaction and business growth
- A collaborative team culture that values diversity and inclusion
- A comprehensive benefits package designed to support your well-being and personal growth

About Us
Rsgroup is committed to building a diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social, and Governance (ESG) action plan. We invest in our employees' development and wellbeing, providing opportunities for growth and advancement.

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