Senior Integration Specialist

6 dni temu

Warszawa, Mazovia, Polska Worldline Pełny etat
The Opportunity

Connect the payment world with the rest of the world. You will find vending machines, charging stations for electric vehicles, service desks in hotels, airports, ticket centers, petrol stations, and checkout lanes in stores. They all have one thing in common: they want to sell something and need payment acceptance to do so. Be the one who connects the two worlds.

As a Payment Integration Support Specialist at Worldline, you will be part of a team that connects the payment world with the rest of the world. Together with vending machine and checkout vendors, you will find a payment solution from our company that makes business easier and more efficient for our customers. You will support the integrator in the testing process to validate the integrated solution and provide technical assistance to troubleshoot and resolve integration errors.

Key Responsibilities:
  • Support integrators in resolving system defects, acting as a liaison
  • Coordinate the integration process with integrators to best understand and analyze business specifications
  • Provide technical assistance to troubleshoot and resolve integration errors
  • Provide telephone and email support for integrators including API and integration queries
  • Work on processing all kinds of requests from our integrators, partners, and third parties, according to our SLAs and quality requirements
  • Update systems to reflect the required functionalities
  • Execute recurring tasks (e.g. update integrators with new specs, maintain API lifecycle)
  • Participate and cooperate in projects
  • Work on resolution and follow-up on customer issues escalating to technical support teams


What We Are Looking For

We are looking for a Payment Integration Support Specialist with problem-solving, analytical, and troubleshooting skills. You should have knowledge of networking concepts, technology, and data exchange: TCP/IP, VPN, SSL, serial communication. Customer-oriented experience and a strong client focus is a plus. Good verbal and written business communication skills in English are required. Fluency in Polish is also a plus. Organizational and conceptual skills are essential. Advanced knowledge of Microsoft, project tools, and applications, and an affinity for handling applications are required. Excellent communication and interpersonal skills with a strong willingness to evolve in a dynamic and growing business and international organization are essential. Technical education with at least 2 years of experience within the electronic payments business is required. Experience supporting POS terminals and integrations (cash register, vending machines) would be advantageous.

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