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Operational Excellence Lead

1 tydzień temu

Bydgoszcz, Kujawsko-Pomorskie, Polska FRoSTA Polska Pełny etat

As Operational Excellence Lead, you will be responsible for optimizing our Customer Service department's operations.

Your Key Responsibilities:
  • Oversee the daily activities of the Customer Service team, ensuring they meet Service Level Agreements and operational targets.
  • Develop and implement strategies to improve customer satisfaction and operational efficiency.
  • Work closely with internal teams to ensure seamless order processing and delivery.
  • Cultivate strong relationships with customers through proactive issue resolution.
  • Continuously monitor KPIs and make data-driven decisions to improve team performance.
About Us:
  • We are an international organization committed to social responsibility.
  • We value employee growth and well-being.
  • Our diverse work environment fosters collaboration and innovation.