Technical Solutions Expert

5 dni temu


Warszawa, Mazovia, Polska GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat
About the Role:

Maintaining a deep understanding of clients' business needs and solutions is crucial for success in this position. As a Senior Business Technical Services Analyst, you will be responsible for providing exceptional technical support to assigned clients, ensuring they receive services as per Service Level Agreements (SLAs). This includes identifying revenue-generating opportunities, documenting requirements, and proposing solutions that maximize Global Payments' revenue.

Your key responsibilities will include:

  • Client Servicing: Providing top-notch technical support to clients, including issue resolution, problem-solving, and documentation of client interactions.
  • Revenue Growth: Identifying opportunities to increase revenue through strategic solutions and proposals.
  • Knowledge Management: Maintaining up-to-date knowledge of client business needs, solutions, and configurations.
Key Skills and Qualifications:
  • Bachelor's Degree in Information Technology or related field.
  • Minimum 4 years of relevant experience in analysis, issue resolution, problem-solving, and detail-oriented work.
  • Excellent communication skills, with the ability to present technical information in a business-friendly manner.
  • Experience working with APIs and supporting real-time communications.
  • Required on-call support for issues, with a rotating schedule.
  • Working hours coincide with US hours, starting at 2:00 PM - 10:00 PM (CET).
What We Offer:
  • A dynamic work environment with international market-focused projects.
  • Daily use of English language.
  • Private medical care.
  • Onboarding training in the first days of work.
  • Training for employees to develop professional and personal potential.
  • Lunch pass/Pluxee.
  • Multisport cards at preferential prices.
  • Possibility to join a group UNUM life insurance.
  • Possibility of remote work.
  • Fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day.
  • Sharing the costs of sports activities.
  • Life insurance.


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