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Account Solutions Expert
1 tydzień temu
At Rossum, we are seeking a highly skilled and motivated individual to fill the role of Account Solutions Expert. This position will play a crucial part in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.
About the RoleThis is an excellent opportunity for someone who enjoys working with customers, exceeding their expectations, and uncovering their needs and pain points.
As an Account Solutions Expert, you will be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way.
The ideal candidate will have strong problem-solving skills, a hands-on technical background, and experience with other SaaS products, including API, integration, configuration, and customization.
You will also have a practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.
Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations.
Foster UX sensitivity and aim to make the customers' lives better by simplifying their workflows.
Are honest and base your opinions on data, but don't cling to it in the face of good arguments.
Your bread and butter will be tweaking and configuring the customer's account in order to achieve a great user experience. To do so, you'll have many power tools at your disposal. One such tool is the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured.
Key ResponsibilitiesBe customers' main technical contact throughout their contract.
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
TAMs should be able to do at least basic scripting in Python.
