IT Team Manager Role
5 dni temu
About the Job:
We are seeking a highly skilled Client Team Manager to join our team. As a Client Team Manager, you will play a critical role in ensuring the successful delivery of our services to our clients. You will serve as the primary point of contact for both the client and Stefanini's team, managing relationships and resolving any issues that may arise.
Responsibilities:
- Client Relationship Management: Build and maintain a strong relationship between the client and Stefanini's team.
- Operational Management: Manage operational results, including coordinating recruitment processes and resolving client escalations.
- Team Management: Lead, motivate, and inspire a team of IT support professionals, providing guidance, coaching, and mentorship.
Requirements:
- Minimum 2 years' experience in IT people management.
- Proven ability to manage client relationships and resolve issues.
- Strong communication and interpersonal skills.
- Demonstrated commitment to customer service excellence.
- Knowledge of ITIL and process improvements.
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