Operations Management Specialist
4 tygodni temu
Gear Inc. is seeking an experienced Operations Management Specialist to oversee the smooth functioning of our operations in Poland.
The ideal candidate will be a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations.
Key qualifications and experience:
- At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO setup;
- Fluent in English, with a minimum C1 level;
- Managed at least 50-80 staff across multiple lines of business;
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
- Proven track record of meeting and delivering targets and commitments;
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills;
- Willing to work on public holidays and shifting schedules, including night shifts when needed.
Responsibilities:
- Supervise and manage a team of operations staff;
- Provide leadership and guidance to ensure the team meets performance targets and KPIs;
- Implement and oversee changes to streamline processes and enhance productivity;
- Liaise with clients to understand their requirements and expectations;
- Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations;
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
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