Digital Customer Support Specialist

3 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

G2A.COM is a global marketplace for digital entertainment, where over 30 million people from 180 countries have purchased more than 100 million digital items. As a Customer Success Specialist at TN Poland, you will be part of a team that co-creates the world's largest platform for digital goods.

The company has a strong focus on diversity, equity, and inclusion (DEI), with a team of 400 experts representing 12 nationalities. We operate in a hybrid model, with some remote work options and offices in Rzeszow, Warsaw, and Krakow. Our headquarters are in Hong Kong, with a central office in Amsterdam.

We prioritize employee satisfaction, with an average tenure of 5 years and high job satisfaction ratings. You will have the opportunity to collaborate with international brands like Google, PayPal, and Amazon, guided by data-driven decision-making and a culture of innovation.

As a Customer Success Specialist, you will provide top-quality customer support, enjoy interesting challenges, and keep your professionalism even in dynamic situations. If you are communicative, empathetic, and solution-oriented, this role is perfect for you.

Key Responsibilities:
  • Taking care of customer satisfaction and providing professional support
  • Solving tickets submitted by customers and providing necessary support regarding our services and products
  • Taking responsibility for effective communication with clients and recommending the best solutions to their problems
  • Taking care of the company's good image among its customers
Benefits:
  • Hybrid and/or remote workplace model
  • All necessary work resources, such as laptops and phones
  • Ergonomic and electronic equipment for home offices
  • Opportunity for realizing new ideas and appreciating them
  • Development of skills and competences with internal and external trainings
  • Value placed on DEI and supporting grassroots initiatives
  • Valuable benefits, including welcome packs, vouchers, and MultiSport cards


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