Desktop Technician

A career opportunity exists for an energetic individual to work full-time in our Warsaw office as a Help Desk / IT Support Desktop Specialist.

This position is suitable for individuals with 0 to 2 years of experience, offering the chance to work in an enterprise-computing environment.

The successful candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both written and oral.

Please note that this is an office-based position in Warsaw, and applicants are requested to submit their CV in English.

• Installation and support of PC and some Apple hardware and software, including peripheral devices.
• Response to incoming calls and/or emails regarding workstation and peripheral performance and use requests.
• On-site analysis, diagnosis, and resolution of workstation and peripheral problems for various end users, recommending corrective hardware and software solutions.
• Adherence to procedures for logging, reporting, and monitoring help desk requests.
• Creation of a high level of user satisfaction through timely follow-up, strong technical skills, and good customer communication.