Desktop Services Technician

2 dni temu

Warszawa, Mazovia, Polska Dentons Pełny etat

About Our Team

Dentons Business Services EMEA is a dynamic and diverse team that collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.

The Job Description

As a Service Desk Specialist, you will be responsible for providing first-level support to IT users. You will troubleshoot and resolve issues related to hardware, software, network, and applications.

Your Key Responsibilities

Keep IT equipment and supplies in good condition.Provide first-line technical support, answering user queries relating to hardware and software problems.Participate in Europe IT activities.Research and evaluate new IT solutions and make recommendations for improvement.Diagnose and resolve IT problems and escalate complex issues to external vendors or specialists.Ensure processes, policies, and best practices are followed.Provide excellent customer service, ensuring users can continue to work.Log all IT incidents and Service Requests into the ticketing system.Escalate incidents with accurate documentation to service owners, when required.Adhere to duties as assigned to fully meet the requirements of the position.

Requirements

You must have:

  • Experience in an IT technical client-facing role.
  • Knowledge of PC hardware setup and configuration (including printers and wireless devices).
  • Knowledge of Microsoft-based operating systems and tools (Windows 10, Group Policies, and Active Directory) with emphasis on troubleshooting MS Office 365 based services (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).
  • Passion for Apple iOS, iPadOS, and MacOS products and services.
  • Experience in using ticketing systems would be beneficial (e.g., Jira, ServiceNow, BMC, …).
  • Previous experience in dealing with vendors and IT procurement.
  • Ability to document IT processes and procedures would be beneficial.
  • Ability to write and update VB/PowerShell scripts would be beneficial.
  • Experience working in an ITIL-driven environment is welcomed.
  • Confident English speaker.
  • Able to communicate in non-technical terms with internal clients.
  • Problem diagnosis and analytical skills.
  • A team player with a focus on quality, accuracy, and positive internal client experience.

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