Technical Services Specialist

7 dni temu

Warszawa, Mazovia, Polska ENGINEERINGUK Pełny etat
Job Description

We're seeking a highly skilled CORPORATE IT TECHNICIAN to join our team. As an ITS Support Associate, you'll be the go-to expert for our global corporate employees, providing essential technical support to ensure their productivity remains uninterrupted.

You'll have a solid understanding of IT standards, systems, and equipment deployed throughout ENGINEERINGUK. You'll adapt quickly to new processes and procedures, communicating and guiding both peers and non-technical employees on solutions that maintain productivity.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with employees across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot, and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical employees through the ever-evolving digital landscape.

Key Responsibilities
  1. Provide on-site, hands-on support for hardware, software, and IT peripherals, diagnosing, troubleshooting, and resolving issues successfully.
  2. Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements.
  3. Communicate and collaborate with customers, peers, and internal teams through various channels to troubleshoot, resolve issues, and implement solutions.
  4. Prepare hardware and assist in managing IT asset inventories, tracking usage, and conducting audits.
  5. Help train and onboard new team members and employees.
  6. Growing and learning the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills.
BASIC QUALIFICATIONS
  1. High school diploma or equivalent.
  2. Excellent customer-facing skills.
  3. 1+ years of technical experience in a corporate environment supporting Windows, Mac, and/or Linux.
  4. 1+ years of experience troubleshooting skills in a multi-user high availability environment.
  5. 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation.
  6. 1+ years of computer networking experience.
  7. Ability to identify and proactively resolve or escalate issues.
  8. Willingness to learn and apply new procedures and technology.
  9. Proficient in English.
PREFERRED QUALIFICATIONS
  1. Bachelor's degree in Computer Science or IT related field.
  2. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  3. Experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP.
  4. Experience with audiovisual, video conferencing, or event support.
  5. Experience in Active Directory and Windows Server backup solutions.
  6. Understanding basic concepts of information security.

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