Technical Expert Solutions Specialist
2 dni temu
Grundfos GmbH is seeking a skilled professional to fill the role of Technical Expert Solutions Specialist. This position will be responsible for providing accurate, timely, and advanced technical quotations, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Key Responsibilities- Prepare technical and commercial offers for the products offered, mainly for the water utility segment, for end customers, contractors, distributors, and sales engineers.
- Cooperate with design offices in the field of selection and technical solutions.
- Participate in facility and technical meetings at construction sites and in design offices.
- Conduct technical training and represent the company at fairs.
- Configure new products using available tools, mainly SAP Logon.
- Cooperate with factories using available tools, mainly SAP CRM.
- Communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations inquiries, understand their technical questions, assess their needs, and suggest or promote alternative products or services.
- Register all activities with customers in the global CRM tool.
- Ensure customer master data is updated on the portfolio of customers under their responsibility.
The ideal candidate will have a diploma or degree in engineering and a technical field, excellent communication skills in both oral and written English and Polish, solid knowledge of MS Office, SAP, and CRM, self-driven with the ability to prioritize tasks based on set objectives, 5-10 years of relevant work experience, experience within a Customer Service Unit, ability to lead processes or projects, and a great understanding of the relevant systems, local laws, and regulations where applicable, for the Customer Service Unit.
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