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Technical Solutions Expert
1 tydzień temu
Job Title: Technical Account Manager
Location: Remote
Job Type: Full-time
Salary: Competitive salary package
About Us
We are a leading provider of payment solutions, serving banks and fintechs across the globe. Our advanced platform offers scalable card processing, vast global presence, and real-time data analytics.
Job Description
We are seeking an experienced Technical Account Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service and technical solutions to our clients. You will collaborate closely with engineering and product teams to resolve technical issues and provide valuable insights.
Key Responsibilities
- Serve as the primary technical point of contact for clients, addressing their needs and resolving complex technical issues.
- Maintain a deep understanding of payment domains, including expertise in ISO8583.
- Utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
- Demonstrate strong troubleshooting skills and drive technical discussions effectively.
- Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
- Analyze application error logs, exceptions, and stack traces to identify and resolve technical issues.
- Manage and escalate issues as necessary to ensure timely resolution.
- Develop and maintain strong relationships with clients to understand their business needs and objectives.
Requirements
To be successful in this role, you will need:
- Extensive knowledge of payment domains and ISO8583.
- Proficiency in web technologies, REST APIs, cloud technologies such as AWS, Azure, and SQL scripting.
- Excellent troubleshooting acumen and ability to drive technical discussions effectively.
- Basic understanding of programming languages and familiarity with analyzing application error logs, exceptions, and stack traces.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with engineering and product teams.
- Experience in managing client relationships and providing exceptional customer service.
- Problem-solving mindset and ability to work in a fast-paced environment.
Benefits
We offer a competitive salary package, comprehensive benefits, and opportunities for growth and development. If you are passionate about payments and technology, we encourage you to apply for this exciting opportunity.
