Computer System Administrator
5 dni temu
We are looking for an IT Global Service Desk Agent to join our team at Ryanair Labs.
The successful candidate will be responsible for delivering exceptional technical support to end-users across the organization.
This is an exciting opportunity to be part of Ryanair's technology team, working on creating Europe's Leading Travel Experience for customers.
The role involves:
- Supporting users with PC, Network, or Application problems
- Monitoring all systems, networks, and servers
- Managing a ticket queue to resolve issues within agreed SLAs
- Active Directory administration
- Escalating incidents and service requests as needed
- Troubleshooting skills with PC hardware
- Knowledge of Active Directory, Exchange, Windows 10/11, Office 365, Citrix, VPN
- Excellent communication and documentation skills
Requirements include:
- 1-2+ years' experience in desktop support in a busy IT environment
- Good team player
- Excellent communication and documentation skills
Benefits include:
- Staff travel benefits from day one
- Multisport card
- Option to participate in trainings and conferences
- Possibility to meet colleagues in other offices
- Annual events and social meetings
- Paid referral system
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