Customer Success Engineer
1 dzień temu
At SmartBear, we're committed to delivering exceptional customer experiences. As a Customer Success Engineer - Insight Hub, you'll play a critical role in ensuring our customers achieve their goals with our products.
The Opportunity:We're seeking a highly skilled and motivated individual to join our Customer Success team. In this role, you'll work closely with customers, colleagues, and the developer community to educate and facilitate technical adoption of our products, particularly in the areas of Observability, Mobile Application Development, Application Performance Management, and Distributed Tracing.
Key Responsibilities:- Provide technical expertise and guidance to customers to ensure successful implementation and maintenance of our products.
- Work collaboratively with Customer Success Managers to develop and execute customer success plans.
- Identify and address customer pain points, providing solutions and recommendations to drive value realization.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance customer experiences.
- Develop and maintain strong relationships with customers, colleagues, and partners to drive business growth and customer satisfaction.
- Bachelor's degree in Computer Science or equivalent.
- Minimum 4 years of customer-facing experience, with a strong technical background and ability to rapidly build customer trust.
- Experience in developing in one or more of the following categories: JavaScript, Java, Swift, Kotlin, Objective-C.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Bonus 5% of annual salary.
- Copyrights deductible costs.
- 300 PLN annual budget for fitness reimbursement.
- Employee referral program - 10,000 PLN gross for recommendation.
- Birthday Benefit - Employees will be given the day off on their birthday and can expense lunch.
- Summer Fridays - Every Friday in July and August, offices will begin closing at 3 PM, and work hours will end.
- Possibility of remote work, flexible working hours.
- Breakfasts on Wednesdays, Lunches on Fridays, and many other snacks in the office during the whole week.
- Buddy program.
- Integration events.
- Access to Pluralsight and LinkedIn Learning.
- Private Medical Care (LuxMed) and Multisport.
- We invest in your success and provide opportunities for growth and development.
- We celebrate our differences and promote a culture of inclusivity and respect.
- We're committed to making a positive impact in our communities and the world at large.
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