Customer Service Associate

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

At Genpact, we are committed to delivering exceptional outcomes that shape the future. As a Customer Service Associate, you will play a critical role in providing administrative front and back-office support to our Technical Service Organization.

About the Role

This is an exciting opportunity to join our team as a Senior Process Specialist, where you will be responsible for ensuring complete customer satisfaction with end customers and internal business stakeholders.

Key Responsibilities
  1. You will be the first point of contact for customer inquiries via email, telephone, fax, or system, responding promptly and professionally to ensure seamless communication.
  2. You will deal with service requests, making service order entries in SAP/Service Max, handling engineer schedules, and dispatching engineers as required.
  3. You will process orders in relevant customer service systems, including entry, maintenance, updates, and status progress reviews.
  4. You will develop and deliver analytical reports/dashboards to support key stakeholders as needed, utilizing data and tools to drive business decisions.
  5. You will perform system-related administrative functions for ServiceMax and SAP, ensuring data accuracy and integrity.
Qualifications
  • A minimum bachelor's university degree is required.
  • Excellent communication skills (verbal & written) and customer service skills are essential.
  • Strong analytical and organizational skills are necessary to excel in this role.
  • Fluency in spoken and written English is a must, with Swedish language proficiency being a significant advantage.
Benefits
  1. We offer an attractive salary package, reflecting your skills and experience.
  2. A stable job offer – employment contract provides security and stability.
  3. Versatile training programs (initiating, soft skills) help you grow professionally.
  4. Possibility of development ensures opportunities for career advancement.
  5. Benefits include insurance, Multisport, additional vacation days, biking policy, and more.


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