Customer Service Representative
1 tydzień temu
Job Summary
We are seeking a highly skilled and customer-focused Senior Process Associate to join our team at Genpact in Wrocław. The ideal candidate will have excellent communication skills, analytical abilities, and a strong commitment to delivering exceptional customer service.
Main Responsibilities- Provide administrative front and back-office support to the Technical Service Organization, ensuring complete customer satisfaction with end customers and internal business stakeholders.
- Respond to customer inquiries via various channels, including email, phone, fax, and system.
- Handle service requests, making service order entries in SAP/Service Max, dispatching engineers, and managing schedules.
- Process orders in relevant customer service systems, maintaining accuracy and updating status progress.
- Develop and deliver analytical reports/dashboards to support key stakeholders, utilizing data and tools.
- Support systems-related administrative functions for ServiceMax and SAP, ensuring data accuracy as required.
- Bachelor's degree in a relevant field.
- Excellent verbal and written communication skills, with fluency in English and Swedish.
- Strong analytical and organizational skills, with the ability to work under pressure.
- Resilience and adaptability in a dynamic environment.
- Experience in customer service, preferably in the lab/medical device industry.
- Attractive salary package.
- Stable employment contract.
- Ongoing training and development opportunities.
- Possibility of career growth and advancement.
- A range of benefits, including insurance, additional vacation days, and a biking policy.
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