Employee Training Coordinator
2 dni temu
Patrianna Limited is a rapidly expanding product development company headquartered in Gibraltar. We are seeking a highly skilled training manager to elevate our business functions with expertise, adaptability, and a passion for continuous growth.
About the Role:- Create and implement training programs focused on customer support, fraud prevention, risk management, payments, and compliance.
- Develop and deliver ongoing training to teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations.
- Lead targeted training initiatives around payments processing, fraud prevention, and risk management to align with business objectives.
- Collaborate with content and QA teams to embed a culture of continuous learning and improvement.
- Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with company strategic goals.
- Assess training effectiveness using performance metrics and refine programs based on feedback and industry trends.
- Proven experience as a training manager in a similar role, preferably in the iGaming or digital operations space.
- In-depth knowledge of customer support, payments, risk, fraud, and KYC processes.
- Strong communication, presentation, and coaching skills.
- Ability to create engaging and effective training materials.
- Experience using data and performance metrics to drive improvements in training programs.
- We operate globally and have a dynamic team.
- This role will play a pivotal part in shaping the training and development of our teams.
- Enjoy flexibility with remote work opportunities.
- Competitive compensation and potential for career growth.
Mid-Senior level
Employment Type:Full-time
Job Function:Human Resources
Industries:Software Development
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