Global Customer Support Specialist

5 dni temu

Gdańsk, Pomerania, Polska SWAROVSKI Pełny etat

At Swarovski, innovation and inspiration converge to create a workplace where employees can explore, experience, and thrive. As a Global Customer Support Specialist, you will have the opportunity to work in a dynamic role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us.

About The Role

  • Supporting fashion industry B2B clients in key markets across Europe, building long-term relationships based on trust and mutual understanding
  • Managing orders in SAP (input/approval, backorders, invoicing, credit/debit notes), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts
  • Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties
  • Providing exceptional service and adopting a solution-oriented approach while effectively collaborating with other departments to address client needs, special requests, and strategies
  • Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems
What We Offer
  • A comprehensive benefits package, including private medical coverage, life insurance, employee assistance program, mybenefit program, employee social fund, recognition awards, swarovski products discounts, learning and development programs, and volunteering leave
About Us

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, swarovski created diamonds, and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. A responsible relationship with people and the planet is part of Swarovski's heritage.

We are an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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