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We're looking for a highly skilled and dedicated individual to join our team as a German Customer Support Specialist. In this role, you'll be responsible for providing top-notch support to our German-speaking customers, ensuring their satisfaction with our products and services.
About the Job:The ideal candidate will have excellent communication skills, fluency in German (C1/C2 level), and a customer-focused attitude. They will also possess strong problem-solving skills, be self-motivated, and comfortable working independently in a remote setup.
Key Responsibilities:- Handle customer inquiries in German via phone, email, and chat, delivering timely, effective solutions.
- Address product or service-related issues, providing clear and professional responses.
- Handle complaints and concerns with empathy, turning challenges into solutions.
- Stay informed on our offerings to ensure accurate information and guidance.
- Process returns, exchanges, and other customer requests efficiently.
- Work with internal teams to resolve complex issues and improve customer satisfaction.
- Fully remote work arrangement, allowing you to work from anywhere in Poland with a flexible schedule.
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within the company.
- A supportive team environment, with ongoing training and development opportunities.
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