Technical Service Manager

4 dni temu


Kraków, Lesser Poland Itjobsworldwide Pełny etat

As a Technical Service Manager with Itjobsworldwide, you will have the opportunity to drive innovation and excellence in IT & Tech services. With 12-15 years of experience in IT Service Delivery & QA, you will analyze customer needs, assess project feasibility, and provide expert recommendations to support QA Pre-Sales.

You will lead Automation & Performance Demos, showcasing best practices, tools, and strategies to deliver exceptional results. Additionally, you will drive Success Stories by sharing internal and external case studies to demonstrate value to stakeholders.

In this role, you will contribute to Marketing Campaigns, strengthening brand presence through mindshare and best practices. You will also oversee Test Automation PoC Implementation, defining scopes, implementing PoCs, and presenting benefits to the team.

To succeed in this position, you must ensure Service Excellence by managing pipeline, capacity, and service health reporting. Furthermore, you will maintain Quality & Compliance by overseeing dashboards, delivery reviews, and centralized standards.

This is a unique opportunity to foster Knowledge Sharing, driving interactive knowledge management and strategy alignment across the organization.

Requirements
  • 12–15 years of experience in IT Service Delivery & QA.
  • TOSCA certification and strong technical expertise.
  • Proven skills in Service & Delivery Management, including pipeline handling and service health monitoring.
  • Experience with automation, performance testing, and QA best practices.
  • Strong analytical, leadership, and stakeholder management skills.


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