Technical Service Manager with French Expertise

7 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

Experis is a global leader in recruiting specialists and management staff in key IT areas. As a Technical Service Manager with French expertise, you will be part of a fast-paced environment providing high-value support of Commercial and Enterprise-level SaaS-based Cloud and On-Prem Collaboration Services.

The role involves technical onboarding, incident management, technical troubleshooting, change management, escalation management, and regular technical/business reviews to customers. You will work closely with cross-functional teams to determine delivery criteria and solutions for emerging issues.

You will provide proactive support for integrating application software into the customer's IT environment and offer ongoing guidance to the customer's help desk personnel as they provide internal support.

Key responsibilities include managing incident resolution for Severity 1, Severity 2, and other critical cases, building relationships that enable holistic customer support, and serving as the customer's trusted advisor.



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