L1 IT Service Desk Analyst with French

2 tygodni temu

Kraków, Lesser Poland ACCA Careers Pełny etat

Infosys Poland Sp. z o.o. Oddział w Krakowie

We are looking for a candidate with:

  • Knowledge of French at C1 level and Polish at min. B2 level
  • Knowledge of English at B2 level
  • Min. 1 year work experience in Service Desk/Tech support process providing remote support for Laptops/Desktops/LAN Issues/Application support/Small Forms etc.
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T/S
  • Basic networking knowledge

Your key activities:

  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email.
  • Update incidents with detailed and relevant information in a timely and effective manner;
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
  • Escalate an incident or troubleshoot tickets according to the company escalation processes;
  • Ensure Customer Service Level Agreements are met or exceeded;
  • Respond to customer enquiries in a timely and efficient manner;
  • Ensure appropriate documentation of the interaction on the customer's account in the prescribed format
  • Execute transactions as per prescribed guidelines and timelines
  • Ensure customer/user confidentiality and data protection at all times

You can expect from us:

  • Performance bonus twice a year
  • Employee referral program bonus
  • Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
  • Access to training platform (self-learning), domain/soft/technical skills training
  • Possibility to use French language on a daily basis
  • Private medical care at Medicover (with possible extension to family members)
  • Reimbursement of Multisport card
  • Attractive group insurance
  • Access to well-being platform, free meetings with a psychologist included
  • Stable employment based on an employment contract
  • No trial period
  • IT equipment is provided by the Company
  • Bonuses from the Social Fund
  • Opportunity to participate in charity, sports and well-being events
  • Hybrid mode (2 workdays from the office per week) or remote hiring

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

#J-18808-Ljbffr

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