Customer Service Specialist with French

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

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Customer Service Specialist with French, małopolskieClient:

Antal

Location:

Not specified

Job Category:

Other

EU work permit required:

Yes

Job Reference:

01089ff47daf

Job Views:

3

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Form of employment: UoP

Start of work: Immediately

Work model: Hybrid

Customer Service Specialist with French

My client is a leading global manufacturer of innovative packaging solutions across various industries, focusing on sustainability and high-quality products. They operate internationally, offering advanced, customizable solutions tailored to client needs. Their commitment is to delivering reliable and eco-friendly packaging that supports both product protection and customer satisfaction.

Key responsibilities:

  • Effective communication skills – Ability to provide clear and timely written and verbal communication with internal and external customers.
  • Relationship management – Establish and maintain positive working relationships with customers and internal departments, acting as the central contact for assigned customers.
  • Order management and accuracy – Experience in managing high volumes of orders, ensuring accurate and prompt entry into systems like SAP, and following orders through invoicing.
  • Problem-solving and complaint resolution – Handle customer complaints, billing issues, and service problems, ensuring appropriate corrective actions are taken.
  • Negotiation and coordination – Ability to negotiate with Planning and Distribution teams to ensure product availability, expedite shipments, and manage backorders.
  • Customer-focused mindset – Take full ownership of customer service, remaining customer-oriented at all times while ensuring their satisfaction.

Qualifications:

  • Bachelor's degree or equivalent work experience.
  • Fluent in French and English.
  • Manufacturing industry or B2B experience strongly preferred.
  • SAP experience preferred.
  • Salesforce knowledge is an asset.
  • Analytical and problem solving skills with high attention to detail.
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