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Senior Debt Recovery Specialist

1 tydzień temu


Kraków, Lesser Poland HEINEKEN Kraków Pełny etat

HEINEKEN Kraków (HEINEKEN Global Shared Services) prides itself on a thriving team of business experts in finance, accounting, data, and technology.

We are passionate about providing expertise, passion, and pride to be GREEN. Our core values include Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, and being inclusive, diverse, and open to new challenges.

Responsibilities
  • Monitor customer accounts and detect overdue payments, collect and analyze data for a selected payment/debt history, and reach out to customers to discuss their debts.
  • Own the Customer Ledger and ensure it remains clear and meets collection targets.
  • Act as a Business Partner to OpCos (e.g., Cash/Pre-Legal Collectors, Sales, Customer Service) to provide timely and accurate data and ensure effective collections.
  • Work collaboratively with other HGSS teams (Front and Back Office teams) to ensure effective delivery of collection processes and adherence to standards.
  • Manage customer relationship accounts and ensure a high level of service is provided at all times.
  • Handle incoming and outgoing calls with customers, identify held orders, take appropriate actions to resolve them, and manage the credit limit exceeded process in accordance with credit policy.
  • Support and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS, and in line with HEINEKEN's standards.
  • Regularly update the Team Leader about developments and progress of collections opportunities and issues.
  • Drive personal development in Finance-specific skills and business knowledge by implementing a development plan.
  • Ensure process controls, policies, and compliance are adhered to and suggest improvements as appropriate.