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People Services Transformation Lead

2 tygodni temu

Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

Job Summary: People Services Transformation Lead

Job Description:

Randstad Polska Sp. z o.o. is seeking a seasoned People Services Transformation Lead to drive the transformation of our People Services organization in Poland. The ideal candidate will have a strong background in HR service delivery, operational excellence, and team leadership, with a proven track record of driving change and improving service quality.

Key Responsibilities:

  • Providing strategic leadership and operational expertise in delivering People Services to employees at a specific center
  • Managing key business and stakeholder relationships to ensure excellent customer service and maintain service quality
  • Leading a team of managers and service delivery teams to achieve high levels of service quality and customer satisfaction

Requirements:

  • Strong experience in a similar position in international structures
  • Excellent knowledge of HR service delivery
  • Knowledge of English at min. B2/C1 and German at min. B2
  • Proficient in working with ServiceNow or other ticketing system and with Workday or comparable platforms