German Customer Advisor for Job Squad

9 godzin temu


Katowice, Silesia, Polska Job Squad Pełny etat
Job Overview:
At Job Squad, we're looking for a skilled German Customer Advisor to join our Issuer Solution Operations (ISO) Contact Center team. As a key member of our 24/7 customer service team, you'll provide top-notch support to banks and cardholders via phone in German and English.

About the Role:
You will handle customer inquiries, manage and resolve cases efficiently, and adapt to changes positively. We value professionalism, strong communication skills, and a positive attitude in this role. If you're fluent in German (C1 or above) and proficient in English (B1+), with previous customer service experience, we'd love to hear from you

Key Responsibilities:
  • Provide professional support to customers via phone in German and English
  • Manage and resolve inquiries in a time-sensitive environment
  • Adhere to high-quality standards while handling versatile inbound cases
  • Work effectively across different shifts, including evenings and weekends, in a 24/7 environment

Requirements:
- Fluency in German (verbal and written) at a professional level (C1 or above)
- Proficiency in English (verbal and written) at B1+ level
- Previous customer service experience
- Strong communication skills and comfort working via phone
- Ability to organize and prioritize tasks in time-sensitive situations
- Positive, cooperative, and team-oriented attitude

Benefits:
We offer a competitive base salary of 5,200 PLN gross, plus a language bonus for your German proficiency. You'll also receive an Unusual Working Hours Allowance, Night Shift Allowance, and Comprehensive Training to help you grow within the company.

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