Game Support Specialist

20 godzin temu


Szczecin, West Pomerania, Polska Huuuge Games Pełny etat
Player Services Agent

At Huuuge Games, we're looking for a skilled Player Services Agent to join our team. As a key member of our support team, you'll be responsible for providing top-notch support to our players, ensuring they have an exceptional gaming experience.

Responsibilities:
  • Resolve player issues and concerns in a timely and professional manner
  • Provide clear and concise support through various channels, including chat, email, and social media
  • Collaborate with developers to implement improvements based on player feedback
  • Strive to turn each interaction into a positive experience, increasing player satisfaction and engagement
  • Identify and escalate issues according to defined processes
  • Continuously learn and develop your skills to provide the best possible support
Requirements:
  • Excellent communication and interpersonal skills
  • Proficiency in computer handling and general knowledge of teleinformatic systems
  • Fluency in English, both written and spoken
  • Empathy and ability to understand player concerns
  • Creative problem-solving skills
  • Dedication to providing exceptional support
  • Passion for gaming and knowledge of the mobile and social casino game market
  • Experience in customer service or a similar role
  • Practical experience with Helpshift customer support tool
What We Offer:

We're looking for gamers who enjoy helping fellow gamers. As a Player Services Agent, you'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.

Foster positive experiences through empathy, patience, and a solution-oriented approach. Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.



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