Order Management Specialist with Dutch
4 tygodni temu
About the Role:
We are seeking a highly skilled Order Management Specialist with Dutch language proficiency to join our team at Antal Sp. z o.o. in Łódź. As a key member of our team, you will be responsible for managing customer accounts, reviewing contracts, and processing transactions.
Key Responsibilities:
- Act as the main point of contact for customer accounts
- Review contracts and schedules, and enter them into the SAP system
- Accelerate or prioritize orders upon request
- Handle requests for quotations
- Process customer returns
- Investigate credit and debit inquiries, and issue credit/debit as needed
- Conduct regular reviews with customers to discuss on-time delivery, backlog, and other support issues
- Review, act on, and issue all relevant order-related reports
- Address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources
Requirements:
- Previous experience in Customer Service
- Fluency in Dutch and ability to communicate in English
- Good time management and ability to prioritize tasks
- Organized, independent, and proactive approach
- Problem solving skills and negotiating skills
- Good team player and dedicated
- Service-minded and goal-orientated
What We Offer:
- Comprehensive training to ensure success in the role
- Technical or managerial career path
- Part of a truly awesome team in a well-located office
- Opportunity for professional development in an international environment
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high-qualified team
- Soft skills development
- Hybrid model of work
- Integration events
- International team and non-corporate work environment
Recruitment Process:
- Short interview with Antal Consultant
- Interview with HR
- German language verification
- Interview with HR & Hiring Manager
- Employment
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