Order Management Specialist with Dutch

4 tygodni temu


Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etat

About the Role:

We are seeking a highly skilled Order Management Specialist with Dutch language proficiency to join our team at Antal Sp. z o.o. in Łódź. As a key member of our team, you will be responsible for managing customer accounts, reviewing contracts, and processing transactions.

Key Responsibilities:

  • Act as the main point of contact for customer accounts
  • Review contracts and schedules, and enter them into the SAP system
  • Accelerate or prioritize orders upon request
  • Handle requests for quotations
  • Process customer returns
  • Investigate credit and debit inquiries, and issue credit/debit as needed
  • Conduct regular reviews with customers to discuss on-time delivery, backlog, and other support issues
  • Review, act on, and issue all relevant order-related reports
  • Address technical inquiries from customers by utilizing the intranet technical reference and providing alternative solutions using available resources

Requirements:

  • Previous experience in Customer Service
  • Fluency in Dutch and ability to communicate in English
  • Good time management and ability to prioritize tasks
  • Organized, independent, and proactive approach
  • Problem solving skills and negotiating skills
  • Good team player and dedicated
  • Service-minded and goal-orientated

What We Offer:

  • Comprehensive training to ensure success in the role
  • Technical or managerial career path
  • Part of a truly awesome team in a well-located office
  • Opportunity for professional development in an international environment
  • Life insurance
  • Private medical care
  • Flexible working hours
  • Great atmosphere and comfortable working conditions
  • Stable job and cooperation with friendly and high-qualified team
  • Soft skills development
  • Hybrid model of work
  • Integration events
  • International team and non-corporate work environment

Recruitment Process:

  1. Short interview with Antal Consultant
  2. Interview with HR
  3. German language verification
  4. Interview with HR & Hiring Manager
  5. Employment


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