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Customer Issue Resolution Specialist

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

As a key member of the 3M Group team, you will have the opportunity to make an impact in the role of Customer Issue Resolution Specialist. In this position, you will be responsible for handling account reconciliation, disputes, payment allocations, and offsets to ensure up-to-date customer account statements and accounts receivable.

The successful candidate will possess strong analytical skills, with the ability to interpret information, examine variables, and suggest alternative solutions to meet customer needs. You will also work with sensitive/confidential financial data, building credibility and trust with customers through timely and accurate issue resolution.

  • Develop and implement effective CIR (Customer Issue Resolution) management strategies to improve customer satisfaction and reduce dispute rates.
  • Analyze complex financial data to identify trends and patterns, providing actionable insights to inform business decisions.
  • Communicate effectively with cross-functional teams, including sales, marketing, and customer service, to ensure seamless issue resolution and meet customer expectations.
  • Maintain accurate and detailed records of customer interactions, including correspondence, phone calls, and emails.