IT Infrastructure Specialist
6 dni temu
Job Overview
TN Poland is a leading provider of managed services to MSPs and IT solution providers.
We are seeking an experienced IT Analyst to join our team. As an IT Analyst, you will be responsible for managing and maintaining our end clients' networks, ensuring client satisfaction, and resolving incidents in a timely manner.
The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-focused mindset.
Key Responsibilities:
- First-line support of IT infrastructure, Security, and systems
- Receive and respond to service requests via email in accordance with each client's Service Level Agreement (SLA)
- Maintain service ticket ownership throughout the life of the support incident
- Triage, classify, and prioritize incidents
- Escalate high-profile issues using well-defined processes for appropriate handling and resolution
- Monitor all IT assets and proactively respond to event and incident alerts
- Coordinate with the NOC/SOC Level II team and verify the status of the incident/alert to resolve it in the shortest possible time
- Familiarity with network concepts such as IP addresses, routers, switches, Firewall, LAN, and WAN
- Familiarity with basic IP tools such as ping and traceroute
- Familiarity with Internet/web-based applications
- Experience with network/server monitoring tools in general
- Configuration Management Tools SNMP
- Monitoring of Network Performance
- Monitoring of Security Management
- Competence in Microsoft Server operation
- Competence in Linux operation
- Knowledge of Windows-based products
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