Capacity Planning Operations Lead
2 dni temu
We're looking for a Capacity Planning Operations Lead to join our dynamic Workforce Management team at Wolt. In this role, you will own and deliver capacity plans for your region, working closely with a dedicated WFM Analyst and supported by a Global Planning Lead.
You will develop robust frameworks, analyze scenarios, and deliver actionable insights to help the organization meet its service-level agreements and cost targets. This position requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex planning efforts effectively.
The ideal candidate has experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context. They possess a strong ability to analyze data, develop insights, and create detailed performance reports. Advanced skills in Excel or similar tools are essential; familiarity with BI tools like Looker is a plus.
We're looking for candidates who are self-motivated, proactive, and able to work independently in ambiguous situations. You will have the opportunity to build basic data automations to increase the efficiency of our Workforce Management processes.
This role involves:
- Create and manage long-term forecasting, capacity plans, and hiring plans for your region.
- Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
- Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.
- Lead planning governance for your region, including facilitating sessions with product, operations, finance, and recruitment teams.
Our humble expectations include a proven track record of identifying opportunities for automation and efficiency improvements, excellent communication and collaboration skills, and a strategic thinker who can translate strategy into operational plans.
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