Communications and Customer Experience Expert

6 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

We are seeking a highly skilled Service Desk Agent to join our team at Capita. As a key member of our customer support function, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities:
  • Delivering an excellent customer experience by providing a customer-focused service, managing any customer complaints to a satisfactory conclusion
  • Accurately recording all contact interactions on systems in line with expected process
  • Mentoring and supporting team members to improve customer satisfaction and efficiency metrics

Requirements:

  • Excellent verbal and written communication skills, including a high standard of vocabulary & grammar
  • Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
  • Self-motivated and proactive attitude
  • Strong PC skills, including Microsoft Office and data entry
  • Readiness for shift work (8 hours a day)


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