Service Desk Agent with English Proficiency

6 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

As a Communications and Customer Experience Expert at Capita, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills. You will work closely with our team to ensure that customer issues are resolved efficiently and effectively.

Key Responsibilities:
  • Dealing with both internal & external customer queries through calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
  • Ensuring day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

Requirements:

  • Excellent interpersonal and organisational skills
  • Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
  • Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
  • Self-motivated and proactive attitude
  • Being highly methodical with a thorough attention to detail


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