Clinical Research Support Specialist
3 tygodni temu
The Clinical Research Support Specialist is responsible for providing effective communication and support to investigative sites, including managing telephone contact and resolving accession holds. The coordinator will also provide results to site staff by telephone or fax.
Key Responsibilities:
- Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
- Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
- Updating the database with appropriate information and informing personnel of additional testing needs.
- Supporting sites and sponsor with project related questions via phone and email
- Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
- Assisting and supporting in the implementation of global processes and procedures
- Tracking and reporting metrics as determined by management in the agreed timelines
- Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
- Acting as a liaison for both internal and external clients
- Communicating investigator site needs when new policies or procedures are discussed
- Instilling a culture where patient safety is top priority
- Promptly address patient safety issues and escalates as needed for resolution
- Ensuring the investigator's needs are explored prior to implementation of new processes and procedures
Requirements:
- Minimum high school degree, preferably a Bachelor degree
- First experience in Customer service is a must
- Experience in the pharmaceutical or medical industry is an advantage
- Self-motivated with strong verbal skills
- Attention to detail and good organizational skills
- Team player with an ability to work independently
- Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
- Fluency in English + fluency in German and/or Russian and/or Arabic and/or Greek and/or Italian.
- Adaptability skills
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