Operational Excellence Manager

5 dni temu


Kraków, Lesser Poland Zurich 56 Company Ltd Pełny etat

About the Role:

In this challenging position, you will play a key role in shaping and delivering Continuous Improvement initiatives within our Shared Services Team. Based in Krakow, Poland, you will be part of a global organization that is transforming insurance to create a brighter future for people and businesses.

As an Operational Excellence Manager, your primary objective will be to lead cross-functional projects that promote organizational effectiveness, efficiency, and profitability. You will guide the development, implementation, and institutionalization of best practices around execution and change management.

Key responsibilities include designing and facilitating projects that enhance business processes, developing communication and implementation procedures for enterprise and Business Unit initiatives, and partnering with stakeholders to leverage enterprise processes and solutions.

To succeed in this role, you will need to possess strong program, project management, and change management skills, as well as experience in shaping and delivering large and complex Lean / Six Sigma programs/projects within BPO/SSC industry.

We are looking for someone who can take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives, and identify resources. Your ability to provide methodologies and tools to sponsors and team members to support initiatives and institutionalize a culture that embraces innovation is crucial.

Additionally, you will ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement.

Our ideal candidate has at least 5+ years' work experience in a large, complex, multinational organization, with strong interpersonal and presentation skills. A broad understanding of continuous improvement best practices and trends on the market is also essential.

We offer competitive salaries, language allowance, and an employee benefits package that includes medical insurance, life insurance, sport-card, and annual bonus depending on company annual results and individual performance. Our company values diversity and inclusion, providing wide range of learning programs and personal development opportunities including up to 80% educational trainings reimbursement.



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