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Multi-Channel Customer Support Representative

2 tygodni temu

Łódź, Łódź Voivodeship, Polska ENGINEERINGUK Pełny etat

You will have the opportunity to work with a prestigious brand client on the European market.

Customer Service Agent with Polish and English (future opportunity)

As a customer service professional, you will be providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.

About this role:
We are currently advertising this role to establish a pool of interested talent within the customer service area for future openings. Interested individuals are encouraged to apply for the role. We will reach out to you as soon as the right position becomes available.

Key responsibilities:
  1. Supporting customers through different channels (emails and chats)
  2. Analyzing and solving customers' queries
  3. Sharing information on administrative and technical requests
  4. Making changes to the system
  5. Forwarding faults to other departments
  6. Upselling and promoting products
What you'll need:
  1. Polish at C1/C2 level
  2. English at C1/C2 level
  3. Customer-oriented attitude
  4. Excellent organizational and communication skills
  5. Good knowledge of MS Office
  6. Willingness to work in shifts 24/7
Benefits:
  1. Employee Assistance Program for employees and their families (psychological support)
  2. An extra day off for voluntary activities close to your heart
  3. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  4. Opportunity to become one of the Internal Trainers
  5. Career path framework

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)