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Customer Success Representative

1 miesiąc temu


Gdynia, Pomerania, Polska Traffit sp. z o.o. Pełny etat

About the Role

We are seeking a highly skilled Customer Success Representative to join our team at Traffit sp. z o.o. As a Customer Success Representative, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.

Key Responsibilities

  • Listen to customer needs and provide proactive solutions to drive business growth
  • Onboard new clients and provide comprehensive training to ensure a smooth transition
  • Support clients through various communication channels, including chat and phone
  • Resolve technical issues and provide timely support to customers
  • Gather customer feedback and implement solutions to improve product offerings
  • Collaborate with cross-functional teams to achieve business objectives

Requirements

  • Excellent communication and interpersonal skills in English
  • Proven experience in customer-facing roles, preferably in the recruitment or HR industry
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Customer-centric attitude and a passion for delivering exceptional customer experiences

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health and life insurance
  • A hybrid work model and flexible working hours

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter, to anika.osmolska@traffit.com.