ServiceNow ITOM Visibility Service Mapping Engineer

4 tygodni temu

Warszawa, Mazovia, Polska Warner Bros Discovery Pełny etat

About the Role

Warner Bros Discovery is seeking a highly skilled ServiceNow ITOM Visibility Service Mapping Engineer to join our team. As a key member of our IT organization, you will be responsible for the rollout of the Service Mapping capability within the organization.

Key Responsibilities

  • Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
  • Work with Application SMEs to capture entry point data for key business applications.
  • Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.
  • Identify potential Service Mapping candidates based on horizontally discovered data.
  • Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
  • Monitor discovery and service mapping results, reconciling and addressing with data owners.
  • Maintain the integrity of the Service Mapping process within production and non-production environments.
  • Create and maintain Service Mapping discovery schedules.
  • Periodic review of operational procedures and publish new revisions when necessary.

Requirements

Candidates for this role should have at least 1 year's experience in Configuration Management and using ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

What We Offer

  • B2B contract
  • Hybrid work model, flexible working hours
  • Possibility of purchasing private medical care and life insurance
  • Free access to player.pl and HBO Max
  • Internal initiatives in the media area, periodic movie shows in the office cinema room
  • CSR activities: volunteering, eco & social initiatives

Warner Bros Discovery is an Equal Opportunities Employer

We welcome applications from all qualified candidates and are committed to creating a diverse and inclusive workplace.

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