ServiceNow Specialist

2 tygodni temu


Warszawa, Mazovia, Polska SAP Pełny etat

Job Overview

As an IT Business Services Senior Consultant, you will act as a Product Owner and Business Process Consultant for configuration management/CMDB for our harmonized ServiceNow landscape.

Key Responsibilities

  • Define and implement ITOM Configuration Management / CMDB.
  • Work with system/service owners to understand their CMDB related demands and transfer them into a working product.
  • Guide an agile development team as a product owner.
  • As a Business Process Consultant, define the smallest possible feature where the delivery will still bring value to the stakeholders.
  • Know and defend the ServiceNow out-of-the-box capabilities and golden standard, and align LoB requirements with ServiceNow standards.
  • Ensure security policies & standards are fulfilled.
  • Support Stream in preparing business go-lives.
  • Support Stream in assessing feature completeness and quality by e.g. testing from business requirements according to features acceptance criteria.
  • Support defect handling with platform and integration root cause analysis.

Requirements

  • Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields.
  • 3+ years of professional working experience in configuration management / CMDB implementation mainly with ServiceNow.
  • Experience in coordinating and driving a product vision as a Product Owner.
  • Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe).
  • Good knowledge of IT with particular focus on enterprise applications and configuration management.
  • Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed.

About the Team

We are responsible for harmonizing and optimizing SAP's support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management.



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