Technical Support Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etat
Job Title: Technical Support Specialist

At Square One Resources Sp. z o.o., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for the management and maintenance of our device lab, consisting of around 70 physical PC desktops used for application testing.

Key Responsibilities:
  • Manage on-site physical PC desktops in the device lab
  • Support Validation Factory and Desktop Application Migration teams in testing Windows applications
  • Perform procedures and processes review
  • Perform basic hardware troubleshooting
  • Assist on meetings with suppliers and customers
  • Proactively monitor devices state and quantities
  • Track devices from different site to site deliveries
  • Follow business escalations and follow up with suppliers until resolution
  • Create reporting documents from ServiceNow
Requirements:
  • Deep knowledge on desktop editions of Microsoft Windows operating system
  • Basic knowledge on Azure Active Directory and Microsoft 365 services
  • Basic knowledge on configuration management tools such as Intune
  • Basic knowledge on PC hardware
  • Knowledge of ServiceNow beneficial
  • Knowledge of the ITIL framework beneficial
  • Fluent English
  • Team player
  • Highly organized, with a flexible approach to work, and the ability to multi-task effectively
  • Ability to perform troubleshooting tasks in complex environment
  • Ability to partner with cross-functional teams
  • Good analytical skills and ability to prioritize
  • Collaborating with suppliers to achieve SLA and KPI results
  • Stock Management

We are looking for a skilled and experienced Technical Support Specialist to join our team. If you have a passion for technology and a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply.



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