Technical Support Specialist
1 dzień temu
At Square One Resources Sp. z o.o., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for the management and maintenance of our device lab, consisting of around 70 physical PC desktops used for application testing.
Key Responsibilities:- Manage on-site physical PC desktops in the device lab
- Support Validation Factory and Desktop Application Migration teams in testing Windows applications
- Perform procedures and processes review
- Perform basic hardware troubleshooting
- Assist on meetings with suppliers and customers
- Proactively monitor devices state and quantities
- Track devices from different site to site deliveries
- Follow business escalations and follow up with suppliers until resolution
- Create reporting documents from ServiceNow
- Deep knowledge on desktop editions of Microsoft Windows operating system
- Basic knowledge on Azure Active Directory and Microsoft 365 services
- Basic knowledge on configuration management tools such as Intune
- Basic knowledge on PC hardware
- Knowledge of ServiceNow beneficial
- Knowledge of the ITIL framework beneficial
- Fluent English
- Team player
- Highly organized, with a flexible approach to work, and the ability to multi-task effectively
- Ability to perform troubleshooting tasks in complex environment
- Ability to partner with cross-functional teams
- Good analytical skills and ability to prioritize
- Collaborating with suppliers to achieve SLA and KPI results
- Stock Management
We are looking for a skilled and experienced Technical Support Specialist to join our team. If you have a passion for technology and a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply.
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